The "Process Streamline Index" measures the complexity of your processes. Number of tasks, , steps, references, locations, moves, people.
The scale is from 1, high simplicity, to 20, high complexity. Abandoning steps that do not hurt the customer satisfaction is one way to cut costs
What is Process Streamlining?
Process Streamlining is the improvement of an overall process, and the individual steps of the process, with a goal of meeting or exceeding client needs and expectations.
Why do Process Streamlining?
- Client needs and expectations change
- The approaches and tools available to complete a process change
- Processes are “in motion” and are not usually “revisited” and improved
- The focus on the goals of the process get lost
How does Process Streamlining work?
A project sponsor identifies a process that is broken or has room for a lot of improvement. The sponsor then crafts an End Result, or vision of what the process should "look like" and/or enable (especially from a client's perspective), if it was working well.
A carefully chosen team is then trained in Process Streamlining methodology and charged by the sponsor with streamlining and improving the identified process so it meets the goals of the End Result (while staying within constraints also identified by the sponsor). The team spends two solid weeks following the methodology to improve the process.
One big difference when using this approach is that the team is not told "how" to achieve the End Results. Rather, the End Results paint a picture of the experience the client and process participants should have, and what the process should achieve, and the team works to change the process in order to meet this vision.
