Increase your "Time Facing Customer" performance
Time Facing Customer measures improvements in customer contact time and the quality of the contact between a business and its market. The higher it is the better the business knows its customers and the more capable it is of satisfying and serving them. After having consulted us, a top manager from UBS, a bank which is considered to be one of the best managed banks in the world, constantly told his employees “hat are your objectives this year? Above all double your TFC, all the other results will follow”. The facts proved that he was right, as you know.